Privacy Policy

This Privacy Policy describes how Milan Jos Cindy Schulteis , Emile Zolaplein 2, 5629 PM Eindhoven, Netherlands ("we", "us") collects, uses and protects your personal information when you use this website or place an order for Vitosa Defense.

1. Information We Collect

We collect information you provide directly when you submit the order form (name, phone number), when you contact us via the contact form (name, email address, message), and automatically through cookies and similar technologies (browser type, pages visited, IP address, referral source).

2. How We Use Your Information

We use your personal information to process and confirm your order by telephone; to deliver Vitosa Defense to your address; to respond to enquiries; to improve the website; and, where you have consented, to analyse site usage and deliver relevant advertising.

3. Legal Basis for Processing

We process your personal data on the basis of: (a) performance of a contract - to fulfil your order; (b) legitimate interests - to operate and improve our business; (c) your consent - for analytics and marketing cookies, which you may withdraw at any time via the cookie settings banner.

4. Sharing of Information

We do not sell your personal data. We may share it with courier and logistics partners solely to fulfil your delivery, and with analytics and advertising service providers (Google Analytics, Google Ads) subject to their own privacy policies. These providers act as data processors on our behalf.

5. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorised access. Our website uses HTTPS encryption for all data in transit.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to ask us to delete data we no longer need. You may also object to certain types of processing. To exercise any of these rights, contact us at [email protected].

7. Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz. We encourage you to contact us first so we can resolve your concern directly.

8. International Data Transfers

Some of our service providers (such as Google) may process data outside New Zealand. We take reasonable steps to ensure such transfers are protected by appropriate safeguards consistent with New Zealand law.

9. Data Retention

We retain order-related personal data for up to 7 years for legal and accounting purposes, and delete other personal data once it is no longer necessary for the purpose it was collected.

10. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

11. Third-Party Services

We use the following third-party services that may set cookies or collect data: Google Analytics (website analytics), Google Ads Conversion Tracking and Remarketing (advertising), Google Maps API (embedded map on our contact page). Each service operates under its own privacy policy. You can manage your cookie preferences using our cookie settings banner.

12. Cookies

We use cookies as described in our Cookie Policy. You may accept, reject or customise cookies at any time via the banner on our website.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made.

14. Contact

Milan Jos Cindy Schulteis · Emile Zolaplein 2, 5629 PM Eindhoven, Netherlands · [email protected] · +64 9 884 3210