Return & Refund Policy

1. Right of Return - 14 Calendar Days

You have 14 calendar days from the date you receive your Vitosa Defense order to return it for a full refund. This right applies to unopened, sealed products only. This reflects consumer protection standards applicable to distance sales (ref. EU Directive 2011/83/EU and equivalent NZ consumer law principles).

2. Condition of Returned Items

To be eligible for a return, your Vitosa Defense must be in its original, unopened and sealed condition. Once the original seal or safety cap has been broken on a food supplement, the right of return does not apply - this is a recognised exception for hygiene reasons applicable to food products.

3. Return Process

To initiate a return, contact us at [email protected] or call us on +64 9 884 3210 within 14 days of receiving your order. We will confirm your return request and provide the return address. Please include your name and order reference in any correspondence.

4. Return Shipping Costs

The cost of return shipping is the customer's responsibility, except where the product is faulty or incorrectly supplied - in those cases, we cover the return cost.

5. Refund Timeline

Once we receive and inspect the returned item, we will process your refund within 14 calendar days. Refunds are made via the same payment method used for the original transaction (cash refunds via bank transfer where applicable).

6. Cancellation Before Dispatch

You may cancel your order at any time before it is dispatched, free of charge. Contact us during the confirmation call or at [email protected].

7. Declining Delivery (COD Orders)

Because payment is collected on delivery, you may refuse to accept the parcel from the courier at no charge. The order will be cancelled automatically and no payment will have been taken.

8. Contact

Milan Jos Cindy Schulteis · Emile Zolaplein 2, 5629 PM Eindhoven, Netherlands · [email protected] · +64 9 884 3210 · Mon-Fri 9 am-5 pm NZST